Measure & improve your company’s Customer Experience.
Discover your company’s CX readiness and the steps you can take to improve with our online research service, CX Fit Score 360°.
We set up goals, timing & processes, plus:
Your employees fill out an anonymous online survey with CX questions.
Each team has tailored questions, plus a common section for comparison with other teams.
CX workshops are optional but a recommended addition.
You get a detailed report with specific recommendations for each team & project suggestions to improve CX.
Tip: repeat the research to see your progress :-)
Answer 16 basic CX questions and immediately get a report via e-mail, including an industry comparison.
CX Fit Score 360° is for enlightened managers of medium-sized and large companies who
You’ll get to know and understand the
With CX Fit Score 360°, you’ll have
It’s fast, simple and all steps can be taken online. For example:
Week 1: we select teams and create tailor-made CX questions
Week 2-3: we send out online surveys and gather answers
Week 4: we evaluate answers, then prepare a report and a workshop to discuss the results with you
The price ranges from CZK 80,000 up to 500,000, depending on the project scope, number of teams, conducted surveys and workshops held. We’re happy to prepare a proposal just for your needs. Let’s talk. Contact us.
In the CX Fit Score 360° survey, we ask employees what they actually do, not what their opinions, impressions or statements are.
For instance, a team in charge of your company website will get these questions:
With tailored questions, we can evaluate team CX performance, possible opportunities and room for improvement.
Even if a couple of respondents do not answer truthfully (deliberately or not), answers from the rest of the team ensure that results are correct. Irregularities in results are reviewed in the report and the truth usually becomes apparent after an interview with a manager and a workshop evaluation with the team.
A default variant of the service evaluates CX performance and readiness based primarily on online surveys with employees.
As part of optional variants of the service, we can provide insights from customers and suppliers or even market benchmarks.
All surveys are anonymous, so employees need not hesitate with honest answers. We track results for the team as a whole regardless of individual responses.
We do not share the results with any third party without your consent. We can also sign an NDA before the project kicks off. Only authorized specialists have access to reports and information.
Yes, we create each project to fit client’s needs. We customize the process, questions and your final report.
We are happy to discuss all options and prepare a proposal just for you – let us know.